Patient Representative

Duties and responsibilities:

Patient Representatives work for healthcare administrators to address the anxieties and special needs of patients and their families.  They evaluate patient satisfaction, investigate complaints, collect information about patient dissatisfaction, work with departments to resolve patient problems, and educate staff.

Patient representatives work in hospitals, nursing homes, other long-term care facilities, and in public health agencies.

Salary: $20,000 - $40,000

Education:

Students should take stimulating high school courses in business, science, math, and English.

Requirements vary, but most employers prefer college graduates with backgrounds in health or social services.  Experience or course work in conflict resolution is also valued.

Reflection:

I think I wouldn't want to be a patient representative because I’m more interested in nursing.